Shipping & Returns Policy

At Rustic Town, we are committed to providing a seamless shopping experience. Please review our shipping and return policies below to understand how we handle orders, deliveries, and returns.

Shipping Policy

Delivery Time

• United States: 3-5 business days (Free Delivery)
• Rest of the World: 3-7 business days (Free Delivery)

Duties and Taxes

• United States: We guarantee no additional taxes, duties, or customs fees for orders shipped within the U.S.
• Other Countries: Customers outside the U.S. may be liable for import duties and taxes charged by their local Customs authority. These additional charges are the customer’s responsibility.

Handling and Dispatch

• Orders are usually processed within 24-48 hrs.
• A confirmation email with tracking information will be sent once your order has been dispatched.

Shipping Partners

We partner with trusted couriers to ensure safe and timely delivery:

• UPS
• DHL
• FedEx
• USPS
• Amazon

Delivery Tracking

All orders come with a tracking number. A tracking link will be emailed to you once your order has been dispatched.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, contact our customer service team at support@rustictown.com for assistance.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@rustictown.com. We will work to resolve the issue and ensure you receive a replacement or refund.

Incorrect Address

Ensure the shipping address provided is correct and complete. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses. If you realize your address is incorrect, contact us immediately.

Return Policy

We want you to love your purchase! If you are not completely satisfied, we offer a hassle-free 30-day return policy.

Eligibility for Returns

• You can return your purchase within 30 days from the delivery date.
• Please note that all products must have their original tags, dust bags, and packaging boxes intact. All items should be unused and in brand-new condition.
• Personalized or customized items cannot be returned for a refund.

How to Initiate a Return

1. Contact us at support@rustictown.com with your order number and reason for return.
2. Once your return request is approved, we will provide you with a return shipping instructions.
3. Ship the item back to us in its original packaging.
4. After we receive the returned item, we will process your refund within 2 working days.

Returning a Damaged or Defective Product

In the unlikely event that your item arrives damaged or defective, please contact us within 30 days. A defect includes any fault in appearance or function that is noticeable upon arrival or initial use.

• Email support@rustictown.com with clear photos of the defect.
• We will arrange the return shipping and provide a full refund or replacement.

For any questions or assistance, feel free to reach out to us at support@rustictown.com.